Information that we may collect from you
We may collect and process the following personal information about you in relation to our website:
Use of personal information
We process personal information about you for the purposes of:
We may contact you by telephone for these purposes. Calls may be recorded for quality control purposes.
Information that you enter into our booking forms
Information that you enter into our booking forms may be collected and stored by us so that we may contact you in relation to your booking/enquiry/attempted transaction. This may be used to send operational emails to you, or to call you to respond to the enquiry, or for the purposes outlined above, or to enquire as to why the transaction was not completed. We will not use this information for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
Where we store your personal information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Disclosure of your personal information
We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to: any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.
Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers:
Given that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
The transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing. For additional peace of mind, credit card details are not recorded on our website when booking a room.
User shall receive 2 email notifications from the payment gateway provider and also our hotel website within the transaction day. If you do not receive any email notification, kindly inform us to avoid unwanted problem
Once a reservation is booked you are not allowed to modify/cancel.
If you have any requests or queries concerning your personal information or any queries with regard to our practices
* The hotel allows a child up to 12 years of age to stay for free using the existing bedding.
*Individual above the age of 12 are considered as adults by the hotel
*Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email address you provided at the time you made the booking.
*We will issue you with a confirmation number when a booking has been made.
The confirmation number is proof that we have accepted your booking. No booking shall be binding on Royal Agate Beach Resort until we issue you with a confirmation number. *Your booking is not transferrable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Royal Agate Beach Resort hotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this *If you are unable to provide such identification, your booking may be cancelled and you may be liable to pay Royal Agate Beach Resort hotel an amount equal to the full booking amount plus any other costs incurred by Royal Agate Beach Resort hotel in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Royal Agate Beach Resort under this term. *Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for extra mattress or extra people and will apply only to rooms booked as part of this reservation. *We do not permit people under the age of 18 to stay in our hotels alone.